Presented: Tuesday 2^nd February 2010 0830 (GMT)

Customer service is key to growing your business!  How often have you heard this and then found it has made no difference to the bottom line?

Customer service is part of the ground rules for being in business; it is expected, although often not received.

The leading businesses do not provide customer service.  Join this webinar and discover the secrets of success.

• Why customer service has failed
• What the winning businesses have done to replace customer service
• Strategies you can introduce to replace your customer service
• Measuring the success of your new strategy

To watch the recording of this event, click the below link. (more…)

Three weeks until a New Year, new opportunities and new challenges. This Webinar will look at what you need to be thinking about over the Christmas period to ensure you start the New Year aware of the new trends in marketing, merchandising and general retailing.

Trends for 2010
Marketing, the new dimension
Will merchandising change?
Growing the business
Click the below link to register …… (more…)

Christmas is a major period for retailers and this year it will be monitored closer than any other Christmas period. This will be the post recession Christmas with retailers aiming to ensure that it is a profitable period.

What can you do to lift sales and to create a theatrical experience for the customer? How are your team going to engage the customer this Christmas period?

This month’s Web Workshop will develop ideas that can be implemented in your store to grow sales.

(more…)

In Winning at Retail, dynamic duo John Stanley and Pete Luckett walk you through the steps in creating and maintaining  a successful retail environment. John’s grasp of international retailing trends, combined with Pete’s passion for creating a unique customer experience gives retailers powerful tools to share with managers and staff.

Download the workbook here ….. war-workbook

(more…)